November 8, 2017

Robotic Process Automation

You may not realize it, but most of the day-to-day work in your organization is repetitive and boring – even if these activities are delivering value to your customers. One employee is entering new bookings into the order processing application, based on information from incoming emails and external webportals, another employee is creating an overview in a spreadsheet based on data from three different applications and another employee is responsible for performing audits and compliance reviews on customer personal data.

It would be perfect if your IT department could automate this on short notice, but reality is different: IT priorities are to maintain existing systems, deploying new patches and upgrades and delivering projects to implement new primary applications.

Robotic Process Automation can be a solution: it enables operational departments to ‘robotize’ these activities in a very short amount of time. It is not a physical robot doing the job, but a piece of software: a virtual assistant that simply mimics the daily actions of employees. This way, there is no need to change your systems or the systems of your supplier. Employees can spend the time returned on other, value-creating activities, delivering a return on investment (ROI) of 30% to 200% in the first year. We will gladly help you to create a detailed business case for your specific situation.

Which activities are best suited for RPA? Simply said, all actions that employees execute on “autopilot” using structured data. Cognitive work, where text and language interpretation, experience and subject matter knowledge are essential, is more suited for Artificial Intelligence. During an assessment we can help you to identify suitable processes in your organization.